Design Services

1. Are La‑Z‑Boy’s design services really free?
   Yes! Professional interior design assistance—from planning to ordering—is provided at no extra cost.

2. What happens during a free consultation?
   Consultants assist both in-store and at home to choose fabrics, layout designs, palettes, and furniture tailored to your vision—then create a to-scale floorplan before placing your order.

3. How do I request help designing my space?
   Fill out the form to share details about your home, budget, preferred room(s), style preferences (e.g., contemporary, coastal), and furniture types. A designer will help bring your vision to life. You can access the booking form HERE.

Warranty & Customer Care

1. What does the La‑Z‑Boy warranty cover?
   La‑Z‑Boy covers manufacturing defects and material issues. Repairs or replacements are made at La‑Z‑Boy’s discretion; refunds are not available.

2. Am I entitled to labor coverage?
   Yes—labor is covered for a limited period. After that, repair labor costs become the customer's responsibility.

3. Are warranties transferable?
   No—warranties apply only to the original purchaser and require proof of purchase.

4. What information do I need when requesting parts or service?
   Having your receipt and Product ID Tag (ACK, Style, and Cover numbers) Located on the tag on the bottom of the product would be greatly appreciated, but as long as we can find your purchase receipt with your name and phone number in our local system - we can help.

5. What is the iClean™ warranty?
   iClean fabric offers three-year coverage against specific stains and a one-year warranty for issues like seam failure or nap loss.

6. Which stains are covered under iClean™?
   Covered: beer, chocolate, coffee, magic marker, dirt, ice cream, jelly, juices, ketchup, milk, salsa, soda, tea, urine, and wine.

7. Which stains aren’t covered under iClean™?
   Not covered: oil-based or wax-based substances (like salad dressings or crayons), ink, mustard, etc. The warranty is void if improper treatments are applied.

8. What is La‑Z‑Boy’s return and exchange policy?

   • Residential upholstered furniture: Exchanges allowed within 3 days of delivery, for items of equal or lesser value. Up to 30% restocking fee may apply.

9. Where can I get product care support or manuals?
   Visit the Customer Care section HERE for product manuals, cleaning tips, care videos, and parts or warranty assistance.

Who is La‑Z‑Boy Vancouver Island?

1. We are a family-owned business with storefronts in Victoria, Nanaimo, and Courtenay, deeply rooted in our communities. We support local charities, events, and initiatives—because this isn’t just where we work, it’s where we live.

2. What makes your offerings unique on Vancouver Island?
   We carry exclusive recliners, sofas, sectionals, and accessories curated especially for island life. Our inventory features pieces you won’t find on La‑Z‑Boy.com, plus made-in-Canada custom dining options like Canadel, Amisco, and Kincaid.

3. Do you offer in‑home design services?
   Yes! Our designers come to your home for personalized consultations, taking measurements, crafting 3D renderings, and helping you select furniture and decor that align with your style and vision. CLICK HERE to schedule a meeting with one of our amazing local designers.